Challenge: Warranty providers and property managers have little visibility to the availability of contractors in their network when a service request needs to be quickly scheduled. The process is entirely dependent on the contractor to connect with the customer to schedule the service call and perform the work in an effective and timely manner. There is little visibility to the status of the service requests when problems can be proactively managed.
Solution: LocalFix seamlessly collects and evaluates data from all of the partners in the service network. Real-time availability of the most optimal contractor for the service call are displayed for the Service Manager to schedule into eliminating the need a second round of calls. Most importantly, Service Managers have real-time knowledge of the status of the service request to including time spent on time, costs and any other valuable elements including pictures.
Other Key Features:
Cloud-based: LocalFix can be anywhere you want to go
Easily connect to contractors
Seamlessly manage contractor jobs and track progress via the mobile app
Capture photos on site
Record customer signatures on site
Track progress of appointments for a given day using the job board
Optional dynamic pricing feature to ensure best rates & shortest travel times