Challenge: Originators of service calls receive a significant number of customer or resident requests not covered under standard agreements such as warranty or HOA management. Opportunities for new revenue and strengthening customer relationships are lost.
Solution: LocalFix helps originators of service networks to leverage their contractor network to provide services beyond what is currently covered by warranty or common area agreements. Customers or residents can be directed to a convenient self-serve portal where they can take advantage of the same pricing optimization engine and service network used by call center or property managers.
Other Key Features:
Cloud-based: LocalFix can be anywhere you want to go
Easily connect to contractors
Seamlessly manage contractor jobs and track progress via the mobile app
Capture photos on site
Record customer signatures on site
Track progress of appointments for a given day using the job board
Optional dynamic pricing feature to ensure best rates & shortest travel times